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Terms of Service

Last updated: March 31, 2026

1. Acceptance of Terms

By creating an account or using Cluently ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Cluently is operated by AVEC TROIS E, SAS with a share capital of 100 EUR, SIREN 914 595 657, RCS Nanterre, headquartered at 14 Avenue Bernard Palissy, 92210 Saint-Cloud, France, represented by Alexandre Obli, President. VAT: FR72914595657.

2. Description of Service

Cluently is a B2B go-to-market platform that helps founders and sales teams detect buying signals, generate personalized outreach, and manage prospect conversations. The Service includes AI-powered features, LinkedIn integrations, landing page generation, and workflow automation.

3. Account Registration

  • You must provide accurate and complete information when creating your account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use the Service.
  • One person or legal entity per account. Sharing accounts is not permitted.

4. Free Trial and Subscription

  • New accounts receive a 7-day free trial with full access to Pro features.
  • After the trial, a paid subscription is required. Pricing is displayed on the pricing page.
  • Subscriptions are billed monthly via Stripe. You may cancel at any time.
  • Cancellation takes effect at the end of the current billing period. No prorated refunds.
  • Unused credits roll over up to 25% of your monthly allocation.

5. Acceptable Use

You agree not to:

  • Use the Service to send unsolicited bulk messages (spam).
  • Violate LinkedIn’s Terms of Service or any third-party platform’s terms.
  • Attempt to reverse-engineer, scrape, or extract the Service’s underlying code or data.
  • Use the Service to collect data about individuals without a legitimate business purpose.
  • Upload or generate content that is illegal, defamatory, or violates third-party rights.
  • Circumvent rate limits, usage quotas, or security measures.

6. Data Ownership

  • Your data : You retain full ownership of all content, leads, and data you create or import into the Service.
  • AI-generated content : Messages, landing pages, and other content generated by our AI are yours to use freely.
  • Our platform : Cluently retains all rights to the Service, its code, design, and documentation.
  • Data portability : You can export your data at any time in CSV or JSON format.

7. LinkedIn Integration

The Service connects to LinkedIn through authorized API integrations. You are solely responsible for ensuring that your use of LinkedIn features complies with LinkedIn’s terms. Cluently is not affiliated with LinkedIn Corporation. We implement rate limits and safety measures, but cannot guarantee that LinkedIn will not restrict your account based on your usage patterns.

8. AI-Powered Features

The Service uses AI models to generate content, analyze data, and provide recommendations. AI outputs may contain inaccuracies. You are responsible for reviewing AI-generated content before sending it to prospects. We do not guarantee specific outcomes from using AI features.

9. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance. We are not liable for downtime caused by third-party services (Clerk, Stripe, LinkedIn, AI providers).

10. Limitation of Liability

To the maximum extent permitted by French law, Cluently’s total liability is limited to the amount you paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or data loss.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time from the Settings page. Upon termination, your data will be permanently deleted within 30 days, except where retention is required by law.

12. Governing Law

These Terms are governed by French law. Any disputes will be submitted to the competent courts of Nanterre, France. For EU consumers, you retain the right to bring claims in your country of residence.

13. Right of Withdrawal

For EU consumers subscribing online, you have a 14-day right of withdrawal from the date of subscription, in accordance with EU Directive 2011/83/EU. If you begin using the Service during this period and expressly consent to waiving the withdrawal right, the right of withdrawal may no longer apply. To exercise this right, contact us at [email protected].

14. Consumer Mediation

In accordance with articles L.611-1 and R.612-1 of the French Consumer Code, any consumer dispute that has not been resolved directly with our customer service may be submitted to a consumer mediator. Mediator: CMAP (Centre de Mediation et d'Arbitrage de Paris), 39 avenue Franklin D. Roosevelt, 75008 Paris. https://www.cmap.fr

15. Web Scraping and Data Collection

The Service may access and analyze publicly available web pages (company websites, public profiles, government registries) to provide features such as website audits, lead discovery, and competitive intelligence. This data collection is performed solely for the purpose of delivering the Service to you. We respect robots.txt directives and rate-limit all automated access. You are responsible for ensuring that your use of insights derived from such data complies with applicable laws.

16. Open Data

The Service uses data from the French SIRENE registry and other datasets published on data.gouv.fr under the Licence Ouverte / Open Licence (Etalab). These datasets remain the property of their respective publishers.

17. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations where such failure or delay results from force majeure events, including but not limited to: natural disasters, pandemics, government actions, wars, cyberattacks, prolonged power or internet outages, or failures of third-party infrastructure providers beyond our reasonable control. The affected party shall notify the other party promptly and resume performance as soon as reasonably practicable.

18. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

19. Contact

For any questions about these Terms, contact us at [email protected].